Incident Management

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With health and wellbeing a part of Fuller Life Therapy Services ethos, we endeavour to support the health, safety and welfare of all clients by meeting its professional and legal responsibilities. This includes mitigating hazards, near misses and incidents appropriately by:

identifying and recording hazards, near misses and incidents,

assessing areas that may benefit from corrective and/or harm minimisation strategies,

investigating where necessary,

following up in a timely manner and to ensure satisfactory outcomes are achieved,

considering outcomes against legislative/funding body requirements/guidelines (including the NDIS Quality and Safeguards Commission: Incident Management Systems) and that we act upon/report as required,

and sharing outcomes where appropriate to assist with quality improvement.

https://www.ndiscommission.gov.au/participants/incidents-and-behaviour-support/incident-reporting/incident-management-and-reportable

We ensure that all staff are trained in our incident management policies and are aware of where they are located both electronically and physically onsite within our clinic.