Risk Management Policy & Procedures

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Fuller Life Therapy Services acknowledges that informed and considered risk-taking using the defined risk management process is necessary and valuable in providing services to our participants. We will identify risks, control them where possible and monitor these risks. Where residual risks remain, Fuller Life Therapy Services will implement strategies to manage and mitigate these. Where the risks involve participants, strategies will be implemented with the participant's consent.

Key Outcomes -

• Reduction and, where possible, elimination of harm to participants, the Fuller Life Therapy team and visitors.
• Safeguarding the business/company/brand.
• Meeting and maintaining compliance as per requirements of relevant legislative and funding bodies (e.g., NDIS, AHPRA, OTA).
  

Types of Risk -

• Governance, including clinical governance.
• Clinical/support risks e.g. participant injury, participant/client dissatisfaction &/or breach of privacy.
• Compliance & Mandatory licenses or clearances e.g. practising without AHPRA registration/worker checks, tax-related omissions, non-reporting of required events.
• Business risks e.g. financial viability, reputation
• Physical, psychosocial and other risks to workers, visitors and contractors.

Management Strategies -

• Regular review of appropriate funding body and statutory board requirements.
• Ensuring all appropriate insurances are up to date and as required.
• Working closely with participants/clients to ensure their rights are being respected and represented.
• Use of policies and procedures/processes/forms/checklists.
• Development and audits of schedules to monitor progress.
• Ongoing training/education/development.
• Actively seeking feedback on services from stakeholders and allowing them to leave anonymous feedback.
• Actively seeking information from others e.g., funding bodies, experts, colleagues
• Ongoing auditing, monitoring and review.

Continual development and improvement via - 

• Consultation with others e.g. governing body, participants and their families, experts, colleagues, other providers, professional associations
• Review of funding body and legislative requirements
• Review of investigation of incidents
• Quality improvement audits

Risk Minimisation Processes -

We are developing a 'Risk Management Register' which is being expanded upon currently with our growth into a new clinic space. The Register is designed to outline major risks and appropriate strategies for their effective management. This register is being reviewed and considered regularly during this consultation period, following this is its part of Fuller Life Therapy Services practice to review/audit this at a minimum every 12 months to ensure strategies are being followed and are effective. 

The major audit/review is carried out, and signed off, by the director and at least one other key personnel through meetings and regular review of the following documents:

• Strategic/business plans
• Compliance Calendar
• Employee and Human Resource Register
• Annual Training Plan
• Register of Interests
• Participant feedback systems
• Complaints and incidents
• Performance reviews
• Financial reports
• Safety checks
• Related support documents reviewed and updated as required.